Frequently Asked Questions
Everything you need to know about shopping with MUJI Australia.
What are your shipping rates and delivery times within Australia?
We offer flat-rate shipping across Australia, with delivery typically taking 3-7 business days for metropolitan areas and up to 10 business days for regional locations.
Can I return an item if I change my mind?
Yes, we accept returns for most items within 30 days of purchase, provided they are in original condition with tags attached. Please note that for hygiene reasons, we cannot accept returns on innerwear or opened cosmetics.
Do you offer Click & Collect services?
Click & Collect is available at selected MUJI stores across Victoria, New South Wales, and Queensland. You will receive an email notification once your order is ready for pickup.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for flexible interest-free installments.
How can I track my online order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products covered by a warranty?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. We provide additional limited warranties on specific electronics and furniture items as detailed in the product documentation.